Refund policy
Refund & Cancellation Policy – Parfumix India
Customer Satisfaction Guarantee
If you are not completely satisfied with your purchase, you may return the goods to our warehouse within 7 days of receiving them.
Please Note:
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Refunds are only applicable for Creation Perfumes and Concentrated Oils.
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Refund requests will be processed within 7–10 working days from the date we receive the returned items.
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A flat ₹100 will be deducted from the refund amount as delivery/handling charges.
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The cost and safety of the returned goods are the customer’s responsibility until they reach our warehouse. We strongly recommend using a secure delivery method with tracking and insurance.
To ensure smooth processing:
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Quote your Order Reference Number in all correspondence.
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Include the original invoice with your returned parcel.
Refund Options
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Refunds will be issued using the original method of payment (online payments via UPI, credit/debit card, etc.).
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For Cash on Delivery (COD) orders, refunds will be processed via bank transfer.
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Customers may also return items in-store (Kozhikode outlet) to receive a cash refund.
Order Cancellation
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If your order has not yet been dispatched, you may cancel it by contacting us at:
📧 Email: Parfumixglobal@gmail.com
📞 WhatsApp/Call: +91 9995080107
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Orders cancelled before dispatch will receive a full refund.
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If the order has already been processed and dispatched, you must return the items to us before a refund can be issued. In such cases, the refund will exclude shipping charges.
Exclusions to the Policy
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Discounted items and SALE items are non-returnable and non-refundable.
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During promotional periods, shipping costs are non-refundable (unless you received a faulty item).
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For returns due to change of mind or wrong size/variant selection, refunds will be issued after deducting the actual shipping cost.
📍 Return Address:
Parfumix India,
Hi Lite Mall, Ground Floor,
NH 66, Kozhikode Bypass,
Poovangal, Kozhikode, Pantheeramkavu,
Kerala 673014, India
